How can we help?
We answer every email ourselves — no ticket queue, no canned replies. Usually within a day.
Email us
Fastest path. Describe what's happening, what you expected, and what iOS version you're on. Screenshots welcome.
hello@getrooteen.com →Read the FAQ
Most questions show up there first — pairing, approval workflow, streak rules, deleting data, restoring a profile.
Open FAQ →Refund a subscription
Rooteen Family Pro subscriptions run through Apple. Refund requests go through Apple too — we don't see your billing. Apple's refund page has the current process.
Report a problem with Apple →Report a bug
Tell us what you did, what happened, what you expected. If you can repro it, even better. We triage reports the same day.
Email a bug report →Request a feature
We read every one. If you're seeing the problem, ten other parents probably are too. Don't overthink the pitch.
Email a feature idea →How fast?
During the week, under 24 hours. Weekends, sometimes Monday. We're a small team of one — no call centre — but nothing gets forgotten.